Rating

4.9

265

reviews

Darlene Murdoch

Our experience with Smart Energy Answers from start to finish has been exceptional. From the conversations with the initial consultant, Shane, to the install team, fronted by Tim (what a great team they are!), every question /concern we had was answered in detail so we knew exactly what was happening every step of the way. The follow up emails and phone calls were/are just as reassuring too! We are very happy with the products we chose. We also chose to go with NECTR as our provider- we weren’t going to but are really pleased we did! Their customer service is also exceptional. They organised to have our smart meter installed before our panels which meant from the day our panels were installed we were able to access the system. Love the apps too! As you can tell, we are very satisfied happy customers!

Adam Wood

SEA is an outstanding solar provider business. I had phoned around to a dozen providers and was nearly settled on one, but I made one last call to SEA and they stole the show. Genuinely helpful and professional. I was particularly impressed with their microinverters and the repayment schedule deal.

Bruce Templeton

I had a good experience with Smart Energy Answers. They sent Daniele out for a comprehensive site visit. He went through options between string, optimiser, and micro-inverter, went through my energy bills, evaluated best location for panels and inverter, asked about replacement roof tiles in case anything was broken, etc. The quote was competitive, being cheaper than some, and just a bit more expensive than a couple dodgy-seeming operators. Some of the other installers I got quotes would only do a particular inverter type, which made it difficult to compare. But Smart Energy Answers were happy to provide quotes for string, optimiser and micro-inverter which helped me compare against the others. (Even though they did discourage me from getting a straight string system, they were happy to quote for it.) Installation day was very smooth. The installers were friendly and professional, and tolerant of my puppy jumping all over them! By mid-afternoon it was all installed and operating, and I've had no issues since. ☀️

Kym Hunter

This company does what they say they will do and delivers an excellent product. They looked at my actual needs and roof area and developed a system that meets my needs now and can be easily added to if I go down the path of an electric vehicle.

Andrew

Very happy with my solar from SEA. It is working well, it was not oversold and communication was good. My (summer) electricity bill has gone negative and I'm getting clean power when the sun shines.

Steve Cartland

Referred to Smart Energy Answers by Solarquotes. Very pleased with the system and installation and would happily recommend them to other people.

Tricia Button

The whole process was seamless and professional. I especially liked that the representative took time to explain how solar works rather than assuming I already knew a lot! This put me at ease and I felt comfortable asking "silly" questions. Other companies I contacted had a less customer friendly approach. I particularly liked that they did not try to sell me certain things just to make a profit, but took the time to explain why the extra expense I was prepared to go to, was at this time unnecessary. They arrived to install when they said they would. I cannot fault them at all!

pauline bennett

The design and installation of our solar system with Smart Energy Answers was seamless and provided us with a lot of support and information for solar novices. The system is working extremely well and we are very pleased with the outcome.

Pleasance Ingle

Had a very satisfying experience! Smart Energy kept to the schedule and provided us with comprehensive information from the first phone call with Mark. The installers, led by Eddie, were efficient and fast. Eddie answered all questions with expertise and good cheer. Very happy so far!

Lewis Benham

Absolutely 5 Stars ! From the moment of first contact to completion of the installation, everything was perfect. I was treated as someone who is interested in solar PV rather than simply another source of income for the installer. I didn't have to lift a finger and everything works exactly as advertised. Well done SEA, you are #1 and I will recommend you to everyone I know who is interested in solar, and even those that aren't !