Choosing a Reliable Solar Company: A Comprehensive Guide

Complaints about the solar industry have significantly increased over the last couple of years. According to CHOICE, 30% of solar owners reported having issues with their solar company. With the number of solar companies popping up and the vast amount of products available on the market, it can be daunting when considering investing in solar. Here we discuss the key things to look for before choosing a solar company.

Is the company well established?

It's generally safer to go with a well-established company that has a history operating in Australia. According to Fair Trading NSW, they've received several complaints about solar companies who have gone under leaving solar owners with worthless warranties and no recourse. To check the status of the company, you can do an ACN, ABN or business name search on the ASIC website or by calling 1300 300 630. 

Do they have a good reputation?

Finding testimonials from real people can help you find a reputable company and can give you an idea about what they have to offer. You want to look for a solar company that appears to be caring, knowledgeable and responsive. To find verified reviews from customers, visit www.productreview.com.au and www.solarquotes.com.au.

Does the offer suit your energy needs and budget?

Make sure the offer is tailored to suit your energy needs and house requirements. Avoid companies that sell you a one-size-fits-all approach or use high-pressure sales tactics. It's also important to have realistic price expectations, or you could end up with poor quality equipment or installation work. Make sure all the components (the panels, inverter and battery) are quoted clearly by make, size and model. Otherwise, they can be switched with cheaper parts. 

Are they an Approved Solar Retailer?

The Clean Energy Council (CEC) Solar Retailer Code of Conduct is an industry code ensuring retailers adhere to ethical sales and marketing behaviours. It was designed to lift the bar higher than the regulations require to bring about a better standard of service within the industry. Once approved, businesses agree to follow a strict Code of Conduct for pre and post-sale activities, documents and business practices. Purchasing a solar power system can be a complicated process. By buying from an approved retailer, it can reduce your chances of being taken advantage of, providing you with the peace of mind that you're with a company you can trust. Some government rebates also require that a CEC approved company installs the system. While there are thousands of solar installers across Australia, only a small percentage are approved. Check the CEC website to verify if the supplier is approved.

Buying a solar power system is a long-term and substantial investment. That's why it's important to do your research to find a reputable company that will provide you with the best service possible. Otherwise, you could end up with unsafe installation work which could cost you more in the long run.

Keep in mind that Solar PV is not a 'plug and play' appliance but a complex electrical installation, a primary and worthwhile investment for your family home or business. Buying well-known brand panels or inverters will not guarantee the quality of the installation. It's important to purchase from approved installers to ensure your expected performance and savings over time as well as to avoid frequent issues. Some problems which can occur with poor quality installation work include the risk of leaks, exposed conduits, unsecured cabling, panels falling off the roof, voltage issues (causing appliance failures), and the risk of fire.

Buy quality. Buy once with Smart Energy Answers.

SEA is the number one ranked solar energy solutions provider in Australia*. We've achieved this standard through our dedication to providing energy-saving solutions which benefit our customers and demonstrate our commitment to a more sustainable world. SEA is proud to be certified installers of Tesla Powerwall, SolarEdge Home Battery and Alpha ESS Battery Storage. As a CEC Approved Solar Retailer, we're 100% committed to providing customers with high-end products, tailored solutions, quality installations and outstanding customer service. To get started on your solar journey, contact us today at 1300 732 679.